FAQ

  1. Are these ready stock or pre order items?

    All of etoille's products are pre order items that's self-manufactured. Estimated time of production is 7 working days.

  2. Where's etoille's shipping point?

    We're online clothing line based in Bandung. For shipping cost you can check www.jne.co.id

  3. I've placed my order more than 7 days ago but I haven't received the item.

    You can contact us directly to Line : sandyvalencia / tifannitanu or via whatsapp +6282214163808.

  4. Can I exchange or return the items I have ordered?

    All of our products are non refundable. If you find your item defect you return it by contacting us. We'll exchange your item & pay for the shipping cost.

  5. The item that I ordered is too big or it is too small.

    You can exchange it to desirable size. However, return and exchanges should be done maximum 3x24 hours after you receive the package. The shipping cost should be paid by the customer & we will not compensate it.

  6. Do you have offline store?

    No, right now we only sell our product online. You can check our website www.etoille.com or instagram : @_etoille

  7. How to order custom size through website?

    For those of you who want to order custom size, you can order through line/wa.